Privacy Policy

Sendoxi (“Sendoxi,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS, WhatsApp, and Email communication platform (“Service”). Please read this policy carefully. By using our Service, you agree to the practices described here.

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, company name, and billing details provided during registration.

• Usage Data: Information about how you interact with our platform, including campaigns created, messages sent, and features used.

• Customer Data: Contact lists, phone numbers, email addresses, and message content you upload or send through our Service on behalf of your own customers.

• Technical Data: IP address, browser type, device information, and log data collected automatically when you access our platform.

• Payment Information: Billing address and transaction details processed through our payment partners (we do not store full card details).

2. How We Use Your Information

We use the information we collect to:

1. (1). Provide, operate, and maintain the Service

2. (2). Process transactions and send billing notifications

3. (3). Deliver SMS, WhatsApp, and email communications on your behalf

4. (4). Improve platform performance, security, and user experience

5. (5). Respond to support requests and customer inquiries

6. (6). Send service-related updates and, where permitted, promotional communications

7. (7). Comply with legal obligations, including DLT (Distributed Ledger Technology) regulations for SMS

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who help us operate the platform (hosting, payment processing, analytics)

• Telecom & Messaging Partners: To deliver SMS, WhatsApp, and email messages on your behalf

• Legal Authorities: When required by law, regulation, or valid legal process

• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your data from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data, subject to applicable legal requirements.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser, though disabling cookies may affect certain platform features.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

To exercise these rights, contact us at hello@sendoxi.com.

8. Third-Party Links & Integrations

Our Service may integrate with or link to third-party platforms (such as CRMs or payment gateways). We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: